Shipping Information

At Pinbalbrothers, we are committed to delivering your pinball machines safely and efficiently. Please review our shipping policy carefully before placing your order.

Shipping Locations

We are based in Sweden and ship both domestically and internationally.

Shipping availability may vary depending on your location. If you are unsure whether we can ship to your area, please contact us before placing an order.

Processing Time

All orders are processed after payment has been successfully received and verified.

• Standard processing time: 2–5 business days

• Custom or special orders may require additional time

You will be notified once your order has been prepared for shipment.

Order Cut-Off Time

Orders placed before 3:00 PM (Central European Time – CET) on business days will begin processing the same day.

Orders placed after this time, on weekends, or on public holidays will be processed on the next business day.

Shipping Methods

Due to the size and weight of pinball machines, we use specialized freight and logistics providers to ensure safe delivery.

Shipping methods may include:

• Freight shipping (palletized delivery)

• Door-to-door delivery services

• White-glove delivery (when available)

Shipping Costs

We offer a fixed shipping rate of €200 on all orders.

This flat delivery fee applies regardless of your location, unless otherwise stated.

Delivery Time

Estimated delivery times vary depending on location:

• Sweden: 3–7 business days

• Europe: 5–12 business days

• International: 7–21 business days

Please note that delivery times are estimates and may be affected by customs, carrier delays, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, tracking information will be provided (if available) so you can monitor your delivery status.

Customs, Duties, and Taxes

For international orders:

• Customers are responsible for any applicable customs duties, import taxes, or fees

• These charges are not included in the product price or shipping fee

Please check with your local customs office for more information.

Delivery Responsibility

• Please ensure that someone is available to receive the delivery at the provided address.

• Risk of loss or damage transfers to the buyer once the item has been shipped.

If your item arrives damaged, please report it immediately with photos and notify us.

Delays and Issues

While we aim to deliver on time, Pinbalbrothers is not responsible for delays caused by:

• Shipping carriers

• Customs clearance

• Weather conditions or unforeseen events

However, we will assist you in resolving any shipping-related issues.

Incorrect Address

Customers are responsible for providing accurate shipping information.

We are not responsible for delays or additional costs caused by incorrect or incomplete addresses.

Contact Us

If you have any questions about shipping, please contact us:

Pinbalbrothers
📧 Email: info@pinbalbrothers.com