Refund and Returns Policy

At Pinbalbrothers, we aim to provide high-quality products and a smooth customer experience. Please read our policy carefully before making a purchase.

15-Day Return Policy

We offer a 15-day return policy from the date of delivery.

Returns are only accepted for defective or damaged products.

Eligibility for Returns

To be eligible for a return:

• The item must be defective or damaged upon arrival

• You must contact us within 15 days of delivery

• The product must be in its original condition and packaging

We do not accept returns for any other reasons.

Non-Returnable Situations

We do not accept returns for:

• Change of mind

• Incorrect orders placed by the customer

• Used, installed, or modified products

• Damage caused by misuse or improper handling

No Exchanges

Please note that we do not offer exchanges under any circumstances.

How to Request a Return

To request a return, please contact us with:

• Your order number

• Clear photos of the defect or damage

• A brief description of the issue

Our team will review your request and provide further instructions if approved.

Refunds

If your return is approved:

• The item must be returned and inspected

• Refunds will be issued to the original payment method

Please note:

• Shipping costs are non-refundable

• Refund processing times may vary depending on your payment provider

Shipping Costs for Returns

• Customers are responsible for return shipping costs

• If the return is due to a confirmed defect or damage, we may cover or reimburse the return shipping

Late or Missing Refunds

If you have not received your refund within the expected time, please contact your payment provider first. If the issue persists, contact us for assistance.

Policy Updates

We reserve the right to update or modify this Refund Policy at any time. The latest version will always be available on this page.

Contact Us

For any return or refund requests, please contact:

Pinbalbrothers
📧 Email: info@pinbalbrothers.com